Restaurant manager is the person who most often verbally communicates with his coworkers. In fact, communication is manager’s primary job. Therefore, he must be familiar with certain rules for management.
First rule directs the manager to collect as much useful information as possible about people engaged in the conversation:
- their main characteristic are important,
- this information must be gathered before the conversation (meeting),
- it can also be gathered during the meeting to be of use at the next one,
- it is useful to have information on the company the manager is interested in,
- as well as on personal characteristics of that company’s manager,
- without this type of information it is virtually impossible to be successful in communication.
Second rule determines that every business meeting demands development of a strategy on how to conduct it:
- developed strategy must be implemented,
- i.e. meeting must follow planned guidelines,
- when making a strategy, possible difficulties must be foreseen,
- and the way to overcome them.
All of the above mentioned assumes that everyone involved in the meeting must:
- have prepared guidelines,
- take notes during the conversation.
During conversation:
- strategic manager talks in general terms and about most important issues,
- assistants talk about details but must not draw conclusions,
- only manager is authorized to make the final decision or conclusion.
Third rule maintains that the meeting begins with introductions:
- introductions are neglected by many,
- but they are a precondition for communication,
- they have to be loud and clear,
- they can begin by handing out business cards,
- manager must have a good quality business card containing name, title, company address, telephone and fax number, e-mail, etc.
Fourth rule requires the manager to have a certain tone during the conversation:
- tone and delivery must be adjusted to participants and space the meeting is conducted in,
- important issues are accented,
- raised and argumentative tone must be avoided,
- in all situations, manager must be collected and have control over his/her actions.
Fifth rule demands the attitude during business meetings to be positive, bright and optimistic.
- this is rule number one in verbal communication,
- even in the most difficult situations, manager must follow this rule,
- in a way that those situations can be overcome,
- even an unsuccessful meeting can be beneficial because something is always learned.
Sixth rule maintains that communication must continue until a set goal is achieved:
- to leave a meeting is easy, but it doesn’t get results,
- if things are not working out, leaving a meeting is not a solution,
- goal must be achieved step by step.
Seventh rule relates to telephone conversations:
- these conversations must be prepared as well,
- they must be brief and cover the important issues,
- person making the phone call is always introduced first.
Those rules for management should be always on your mind!
