These are the times when only the best survive. Out of ten bars or restaurants in a row, one operates well, while others are empty or half-empty. Customers can be divided into new customers and repeat customers. Attracting new ones is very important, but since over 60% of customers of a successful restaurant are repeat ones, it is evident where the focus needs to be placed.
Goal of every owner of restaurant is customer satisfaction. Due to very tough competition, only the best and most persistent survive in the hospitality industry.